Our practice offers telehealth visits for new and existing patients. It is the patient’s responsibility to verify their telehealth benefits with their insurance provider.
Effective 9/1/2023, all telehealth patients will be required to place an authorization credit card form on file to utilize telehealth benefits going forward.
Our providers utilize two platforms.
The first platform is through ICANotes Telehealth.
For patients whose providers utilize this platform, the patient will receive their link at the time of their appointment.
Patients will receive their invitation to join their telehealth session via email or text message, depending which option has been selected.
The link contained in these messages is valid for 5 click attempts or 1 hour.
Once the patient enters the telehealth session, they will be prompted to speak a few words as a test to see if they can hear themselves. Patients will also be prompted to allow access to their microphone & camera. They must click allow. The controls at the bottom of the screen allow the patient to mute &
unmute themselves, leave audio and enable & disable their camera.
Patients can use the secure chat feature to communicate with their provider. Devices & Browsers Patients should access their telehealth session using a compatible device and browser.
Windows computers are compatible with Chrome & Firefox. Mac computers are compatible with Chrome, Firefox & Safari. Android smartphone & tablets running Android 6.0 or later and Chromebooks are only compatible with Chrome. iPhones & iPads running iOS 12.2 or later are only compatible with Safari. For the best possible experience, we recommend closing all other tabs & applications and disabling browser extensions. We also recommend ensuring the browser is updated to the most recent version. Some browser extensions may interfere with the video and/or audio. Devices and browsers not listed above are not recommended nor supported.
The second platform is through Google Hangouts by Google.
The patient will receive an invitation via email to join a meeting on the scheduled date and time of their appointment.
Before the patient’s scheduled appointment, the patient will need to download the Google Hangouts app.
- For Apple Iphone/Ipad users
- For Andrioid/ Windows Users
https://play.google.com/store/apps/details?id=com.google.android.apps.meetings&hl=en_USThe platform does require the patient to utilize a Google email on a smartphone device.
The patient will need to open up the invitation on the day of their appointment and click on the blue hyperlink where it says Joining Info and follow the prompts.
Here is an example of what it will look like.
Patients are asked to contact the office to discuss which platform they will be
using for their telehealth visit.
Please call and check your insurance carrier regarding telemedicine coverage
under your insurance plan.
Patients are required to complete our Telehealth Consent form.